If your question is not here, email everhausco@gmail.com. We would rather answer it directly than have you guess.
About EVERHAUS
What is EVERHAUS?
A small independent store selling practical things for the home, the car and everyday routine. We are based in Lithuania and ship internationally. There is no physical shop.
How do I know the product details are accurate?
We publish measurements, materials, capacity and contents as they come from the manufacturer, and we check them against the sample we ordered. Where a figure cannot be confirmed, the product page says so rather than filling the gap with a guess. If you find a number on this site that is wrong, tell us and we will correct it.
Do you write your own reviews?
No. We do not write reviews, buy reviews, or import reviews from a supplier and present them as ours. If a product page shows no reviews, it is because nobody has left one yet.
Do you use countdown timers or low-stock warnings?
No. No timers, no invented deadlines, no fake stock counters and no inflated “was” prices. If we ever run a discount it will be a real one with a real end date.
Orders
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Email us with your order number as soon as you can and we will stop it if we still can. Once a parcel has shipped, the address is fixed.
How do I track my order?
A tracking link is emailed to you when your order is dispatched. There is a full walkthrough, including what to do when tracking goes quiet, on our Track Your Order page.
I did not get a confirmation email.
Check your spam and promotions folders first, and search for EVERHAUS. If it is genuinely not there, email us — it usually means a typo in the address at checkout, which we can fix.
What currency are prices in?
Prices are shown in the currency displayed beside them, and that is the currency your card is charged in. Your bank may apply its own conversion fee if that is not your home currency.
Payment and security
Is it safe to pay on this site?
Checkout runs on Shopify’s hosted, PCI-compliant checkout. Your card details go to the payment processor, not to us — we never see or store a full card number.
Will you email me marketing I did not ask for?
No. We only email marketing to people who have opted in, and every one of those emails has a working unsubscribe link. Order and delivery emails are separate and are sent because you bought something.
Delivery, returns and refunds
How long does delivery take, and what does it cost?
This depends on the product and the destination, so we state the dispatch and transit window on each product page rather than publishing one figure for the whole store. We will not quote you a delivery time we cannot stand behind.
Where are the full shipping and returns policies?
They are being finalized and will be published in full — including the return address, who pays return postage, and the exact return window — before this store opens for orders. We are not going to publish placeholder terms and change them later. If you need the detail before then, email everhausco@gmail.com and we will answer in writing.
What if something arrives damaged or not as described?
Email us a photo and your order number. We sort it out — replacement or refund — and you do not pay to return a faulty item.
Still stuck?
Email everhausco@gmail.com. One person reads that inbox and will reply.